FAQ: Tiered Discount systеm for Registered Users
1: What is the Tiered Discount systеm?
It’s our loyalty program that rewards you with higher discounts on exchange fees as your trading volume increases. The more you exchange, the more you save.
2: How do the discount tiers work?
Discounts are applied progressively based on your 30-day cumulative exchange volume. As soon as your total volume within a rolling 30-day period reaches a higher threshold, your discount rate increases immediately for the next transaction.
3: How are my trading volume and discount tracked?
All tracking is automatic within your registered account. You can monitor your current volume tier, progress toward the next level, and active discount rate in real-time from your account dashboard.
4: Is the discount applied automatically?
Yes, absolutely. The systеm automatically calculates your eligible discount rate based on your volume and applies it to the exchange fee at the moment you create a new transaction. You see the net fee before confirmation.
5: Does my trading volume reset?
The volume is calculated on a “rolling 30-day window”. This means the systеm always looks back at the past 30 days from today—not a fixed calendar month. Old transactions drop out of the calculation after 30 days, so maintaining your tier requires consistent activity.
6: What are the specific discount rates and volume tiers?
The current structure is as follows:
* Tier 1:** $0 – $499 → 0.01% discount
* Tier 2:** $500 – $999 → 0.03% discount
* Tier 3:** $1,000 – $4,999 → 0.05% discount
* Tier 4:** $5,000 – $9,999 → 0.1% discount
* Tier 5:** $10,000 – $19,999 → 0.15% discount
* Tier 6:** $20,000+ → 0.25% discount
7: Can I combine this discount with other promotions or affiliate rewards?
Typically, the tiered user discount applies to the base exchange fee. Promotional coupon codes usually cannot be stacked with it. However, if you are also referred by an affiliate, your discount does not affect their commission, which is calculated separately.
8: I just reached a new volume tier, but my next exchange still shows the old rate. Why?
Please refresh your browser or log out and back into your account. The dashboard and rate calculator should updаte immediately. If the issue persists, contact support before proceeding with the exchange.
9: Are there any assets or transaction types excluded from the volume calculation?
Generally, all completed exchanges across major cryptocurrencies and fiat pairs count toward your volume. Failed, canceled, or internal transfer transactions do not count. Specific exclusions, if any, are listed in the detailed terms and conditions.
10: Where can I see the full Terms and Conditions for this program?
The complete and legally binding terms for the Tiered Discount systеm are available in the “Loyalty Program” section of our website’s Terms of Service.
